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Change your Braintrust plan to match your team’s needs. You can upgrade from Starter to Pro directly in the application, or contact Braintrust for Enterprise plans. Downgrading is also supported with considerations for feature access and data retention.

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Enable on-demand usage

On-demand usage lets you grow beyond Starter plan limits without upgrading to Pro. Add a credit card, and you’ll automatically be charged for additional usage at the end of each calendar month, with billing on the 1st of the following month.
On-demand usage rates on Starter are higher than Pro rates. If your usage consistently grows beyond the Starter plan limits, upgrading to Pro provides better economics with lower rates and a higher included usage allowance.
To add a credit card:
  1. Go to Settings > Billing.
  2. Under On-demand usage, click Add card.
  3. Enter your credit card information.
  4. Click Save.
When you add a card, Braintrust charges a $1 card validation fee to verify your payment method. The receipt is available in the Invoices dropdown on the Settings > Billing page.
After on-demand usage is enabled, use Edit billing information under On-demand usage to update your card or billing email.

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Upgrade your plan

Upgrade from Starter to Pro to access advanced features, higher usage limits, and lower pay-as-you-go rates.
  1. Go to Settings > Billing.
  2. Under Current plan, click Adjust plan.
  3. In the plan selection dialog, click Upgrade to Pro.
  4. Review the Pro plan features and pricing.
  5. Enter your payment information.
  6. Click Subscribe.
You’ll be charged a prorated amount for the remainder of the current month. For billing addresses in taxable US jurisdictions, the upgrade preview shows an Estimated tax line that updates as you enter your billing address, and the tax is collected together with the prorated charge. On the 1st of the following month, you’ll be charged the full $249 monthly platform fee plus any usage-based charges from the previous month.
If you upgrade on the 15th of a 30-day month:
  • Days remaining: 15 (from the 15th to the end of the month)
  • Prorated charge: $249 × (15/30) = $124.50 (using the example $249 monthly platform fee)
  • For billing addresses in taxable US jurisdictions, the estimated tax is added on top of the prorated charge.
When you upgrade to Pro, you immediately gain access to:
  • Unlimited (Starter limited to 1 per project)
  • (Starter limited to Owner only; Enterprise adds custom permission groups)
  • Higher usage limits and lower on-demand rates for processed data and scores
  • A larger monthly Topics credit, with the same overage rates as Starter
  • Longer data retention (30-day retention vs. 14-day retention), extendable up to 180-day retention for a storage charge
  • Priority email support
Alternative: If you only need higher usage limits, consider enabling on-demand usage instead. On-demand usage lets you grow beyond Starter limits without the monthly Pro platform fee, though on-demand rates are higher than Pro rates.
See Plans and limits for a complete feature comparison.

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Downgrade your plan

Before downgrading, ensure your usage fits within Starter plan limits. If your usage is higher than these limits when you downgrade, you’ll be charged on-demand usage rates at the Starter tier pricing (which are higher than Pro rates).
To downgrade from Pro to Starter:
  1. Go to Settings > Billing.
  2. Under Current plan, click Adjust plan.
  3. In the plan selection dialog, click Downgrade to starter.
  4. Review what will change when you downgrade.
  5. Select a downgrade reason.
  6. Click Downgrade.
When you downgrade from Pro to Starter, the change is scheduled for the end of your current billing period. You’ll keep access to Pro features until then. You can cancel the scheduled downgrade any time before the billing period ends from the Billing page.

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Legacy plans

If you’re on a legacy plan (signed up before March 2026), see Legacy plans FAQ for details on how plan changes affect your existing features.

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Next steps